Trusted Voice

Consent-first voice experiences

Idle

Trusted Voice

Familiar Care

Consent-first voice experiences that make routine care and service messages feel more familiar without pretending to be a real person.

Familiar should never mean deceptive.

Scenario library

Family Memory Reminder

A family-approved reminder for ordinary plans and shared memories.

High risk

Hi Maya. This is your family memory reminder. Dinner with Aunt Lena is Sunday at 5 PM. Bring the photo album if you want to scan a few favorites together.

Tone: Warm, gentle, and clearly automated
Fallback: Human callback
Privacy: Keep private family history and health details out of an unauthenticated message.
Disclosure: Spoken disclosure is required; never imply that a relative is speaking live.

Consent requirements

• Recipient and voice-use permission
• Clear synthetic disclosure
• Revocable opt-out

Medication Pickup Reminder

A pickup reminder that leaves medication details in a verified channel.

Medium risk

Hi Connor. This is your approved familiar-care reminder. CVS says your prescription is ready for pickup. Please check the CVS app for medication details.

Tone: Calm, warm, and concise
Fallback: Verified mobile app
Privacy: Do not speak medication names, diagnoses, or other clinical details by default.
Disclosure: The automated synthetic voice must be disclosed aloud.

Consent requirements

• Communication permission
• Synthetic disclosure
• Verified details channel

Healthcare Appointment Reminder

An appointment reminder that directs private details to a secure channel.

Medium risk

Good morning. This is your approved familiar-care reminder. You have an appointment tomorrow at 9:30. Your provider sent the full details by text.

Tone: Calm, clear, and professional
Fallback: Secure portal
Privacy: Avoid diagnoses, procedure names, and other sensitive care details in open voice delivery.
Disclosure: The automated synthetic voice must be disclosed aloud.

Consent requirements

• Communication permission
• Minimum necessary details
• Verified fallback

Financial Fraud Alert

A safety alert that routes the recipient to a known, verified banking channel.

High risk

Hi Jordan. This is an automated fraud alert delivered using your approved familiar-care voice. Please open your banking app or call the verified number on your card.

Tone: Serious, concise, and non-alarming
Fallback: Verified mobile app
Privacy: Never request or speak card numbers, authentication codes, balances, passwords, or account secrets.
Disclosure: Spoken disclosure is mandatory and the message must not resemble a personal caller.

Consent requirements

• Transactional notification permission
• No account secrets
• Verified fallback and opt-out

Consent gate

Every confirmation is checked again by the server before TTS.

I have permission to use this voice or message.This demo uses an approved synthetic voice and does not claim to be a live person.I will not impersonate a real person without consent.I understand that sensitive details should remain in a verified secondary channel.I understand that the recipient must be able to opt out.

Consent confirmation incomplete

Synthetic voice disclosed: Pending

Sensitive detail policy selected: No sensitive details aloud

Opt-out path selected: Pending

Why these guardrails exist

Informed consent and revocation
Clear recipient expectations
Grief-sensitive design
Impersonation risk
Healthcare privacy
Financial safety
Disclosure and opt-out
Fallback to a human

Exact voice replication is outside this demo. A real deployment would require documented consent, clear disclosure, revocation rules, and careful grief-sensitive design.

Message builder

Recipient contextMessage purposeInstitution or senderRecommended toneLanguageApproved voice modelDisclosure styleSensitive detail policy

Review message for sensitive content

Trusted Voice prevents risky text from being spoken. Deepgram STT redaction is a separate mechanism that changes transcript output only and never sanitizes TTS audio.

Fallback channelOpt-out instruction

Message text

153/800 characters. Detection is heuristic and cannot identify every sensitive detail.

Keep medication names, diagnoses, account numbers, balances, and similar details in a verified app, portal, or text channel.

Delivery Preview

The spoken order below is the exact text sent to TTS.

1 · Disclosure

This is an automated message delivered using an approved synthetic voice.

2 · Message

Hi Connor. This is your approved familiar-care reminder. CVS says your prescription is ready for pickup. Please check the CVS app for medication details.

Fallback

For full details, use the verified mobile app.

Opt-out

You can change or disable familiar-care messages in your account preferences.

Exact spoken TTS text

This is an automated message delivered using an approved synthetic voice. Hi Connor. This is your approved familiar-care reminder. CVS says your prescription is ready for pickup. Please check the CVS app for medication details. For full details, use the verified mobile app. You can change or disable familiar-care messages in your account preferences.

• Every Familiar Care consent confirmation is required.

Approved voice preview

Aura model

aura-2-helena-en

Language

Tone

caring, natural, positive

Disclosure

Spoken and displayed

Duration

Not available

Notice

Synthetic voice

No audio generated. Preview never autoplays and is not persisted by default.

Applied Engineering Notes

Institution event → approved message template → sensitive-detail policy → consent and preference check → Deepgram TTS → disclosure → delivery channel → fallback and opt-out → audit event

Consider idempotency, preference lookup, template approval, locale handling, model fallback, delivery failure, TTS timeout, retention, observability, audit logging, and human escalation.

View raw request

{
  "model": "aura-2-helena-en",
  "textLength": 352,
  "familiarCare": {
    "scenarioId": "medication-pickup-reminder",
    "riskLevel": "Medium",
    "disclosureStyle": "spoken-and-displayed",
    "sensitiveDetailPolicy": "no-sensitive-details",
    "fallbackChannel": "verified-mobile-app",
    "consentConfirmed": false,
    "optOutIncluded": true
  },
  "sensitiveRecipientDetails": "***redacted***",
  "credentials": "***server-only***"
}

ONE STATUS

Trusted Voice

Familiar Care / Trusted Voice

Familiar Care / Trusted Voice

Repository boundary

Current edges

Applied Voice Lab baseline

Familiar Care

Scenario library

Family Memory Reminder

Medication Pickup Reminder

Healthcare Appointment Reminder

Financial Fraud Alert

Consent gate

Why these guardrails exist

Message builder

Delivery Preview

Approved voice preview

Applied Engineering Notes

ONE Copilot